Frequently asked Questions
SHOPPING INFORMATION
How do I Receive my product key?
Electronic Delivery Only
At BestDigitalStore, we offer electronic delivery exclusively. This means that no physical keys or packaging will be shipped. Once your payment is completed, your unique product key will be displayed on-screen along with an official link to download your software.
Additionally, all the details, including your product key and download link, will be sent to the email address provided in your order confirmation. This ensures you have quick and easy access to your software.
Can i place an order without information?
You can place an order in guest mode, you do not need to create an account and register your information. But we recommend creating an account to take advantage of all our benefits.
Is this software a legitimate version?
We highly encourage all our customers to register their email addresses with their unique Product Key during the Microsoft online activation process. This step ensures proper verification and tracking of your authentic software, giving you peace of mind that the MS Office product you purchased is 100% legitimate.
Please note that we provide only the Product Key, and you will always download the software directly from Microsoft’s official site. This guarantees that you’re getting a genuine, secure version of the software every time.
Will my software expire?
Lifetime Software Access
When you purchase software from BestDigitalStore, rest assured that it never expires. Unlike subscription-based licenses, the software we provide does not require renewal. Even if you upgrade or change your computer, you can simply download the software again and activate it on your new device using the same product key.
This means you’ll have lifetime access to your software without worrying about recurring payments or expiration dates.
Will I Receive Software Updates?
Yes, you will receive software updates directly from the software provider, such as Microsoft. As long as the software version you purchased is still supported, you can download and install updates at no additional cost.
Please note, while we provide the Product Key for activation, all updates and upgrades are managed by the official software provider and are available through their platform.
Why didn’t i receive my key or any e-mail?
Please start by checking your Spam/Junk folders in your email inbox. Also, double-check the email address you provided during checkout to ensure it’s correct.
If you still haven’t received your key after taking these steps, please don’t hesitate to contact us for further assistance.
Missing Order Items? I did not receive all the orders I have purchased?
Large Orders and Fulfillment Times
When purchasing more than 5 product keys, please allow us sufficient time to process and fulfill your order. Typically, you will receive your full order within an hour.
For orders of more than 10 product keys, it may take up to 4 hours to complete the fulfillment process. We appreciate your patience and are committed to delivering your keys as quickly as possible.
PAYMENT INFORMATION
The payment for your order will be processed immediately after you complete your purchase. Once the transaction is confirmed, the amount will be deducted from your bank account. You will also receive an order confirmation email shortly thereafter.
If you have any concerns or encounter issues with payment, please feel free to contact us.
Once an order is placed and payment is processed, it is typically final due to the digital nature of the products. However, if you need to make any changes or cancel your order, please contact us immediately.
We will do our best to assist you, but please note that changes or cancellations may not be possible if the order has already been fulfilled.
Since we offer digital product keys, there is no physical package being shipped with your order. Therefore, package tracking is not applicable to our products.
Instead, after your purchase is completed, you will receive your unique product key and download link via email. You can also access your purchase details directly from your account on our website.
If you have any questions or need assistance, feel free to contact us.